Terms and Conditions

Version 3.0 as of 07.02.2025

1. Scope of Application

1.1 These General Terms and Conditions apply to all intermediation services provided by Acomodeo Marketplace GmbH ("Acomodeo") to providers of Serviced Apartments and overnight accommodation services. No other business conditions shall apply to this contract, even if Acomodeo does not object to such other conditions or provides services to the client with knowledge of these conditions without reservation. These General Terms and Conditions apply exclusively to business with entrepreneurs pursuant to Section 14 of the German Civil Code ("Bürgerliches Gesetzbuch" / "BGB").

1.2 These General Terms and Conditions also apply from 01.01.2021 at 00:00 a.m. to all services rendered by Acomodeo UG (haftungsbeschränkt) to providers of Serviced Apartments and overnight accommodation services. No other business conditions shall apply, even if Acomodeo UG (haftungsbeschränkt) does not object to them or performs services while aware of such terms. These Terms and Conditions apply only to business with entrepreneurs under Section 14 of the BGB.

1.3 Even if these Terms and Conditions are not explicitly referenced in future contracts within an ongoing business relationship, they shall apply exclusively unless otherwise agreed and recorded in text form.

1.4 Provisions in the Master Agreement or its annexed Service Level Agreements which conflict with or deviate from these General Terms and Conditions shall take precedence.

2. Transition of Contractual Relationship and Right of Termination

Acomodeo UG (haftungsbeschränkt) transfers its position as contractual partner of the Provider, including all rights and obligations, to Acomodeo Marketplace GmbH, Am Salzhaus 4, 60311 Frankfurt a.M., effective 01.01.2021 at 00:00 a.m. The Provider may terminate the contract with Acomodeo UG (haftungsbeschränkt) with immediate effect in text form until 31.12.2020.

3. Services Provided by Acomodeo

3.1 Acomodeo provides an online platform that allows providers of professionally managed Serviced Apartments to list their accommodations for temporary booking, enabling users to search for and book accommodations directly with the Provider. Users may also make individual inquiries via a designated button or place bookings via the Acomodeo Call Centre.

3.2 Acomodeo does not act as the provider of accommodations, but solely as an intermediary for the Provider’s offers. Therefore, a direct contractual relationship is established exclusively between the user and the respective Provider.

3.3 Each accommodation is classified into “Economy,” “Business,” or “First Class” before inclusion in the Acomodeo database. These categories serve classification purposes only and help users find suitable accommodations. Classification is based on criteria developed by Acomodeo using the features officially provided by the Provider. Acomodeo does not verify these features. The criteria can be viewed at operator.acomodeo.com/criteria.

3.4 Acomodeo brokers accommodations through the online platform and additional distribution channels. An overview is available at operator.acomodeo.com/channels. The selection of channels is at Acomodeo's discretion.

3.5 The Provider has no entitlement to active promotion (especially special marketing exposure) of their offers. Any promotional activity by Acomodeo across internet, print, broadcast media, trade fairs or events is voluntary.

4. Obligations of the Provider

4.1 The Provider guarantees that the accommodation offered exists and that they are authorized to offer it as described. The Provider also ensures that all information provided (on the accommodation profile, own website, other online presences or media) is substantially accurate and does not violate applicable laws, especially the German Act Against Unfair Competition (UWG).

4.2 The Provider warrants that the information and all media (texts, images, photos, graphics, logos, etc.) used do not infringe any copyrights, personality rights, trademarks, or other third-party rights.

4.3 The Provider agrees to keep all profile information (availability, rates, terms, cancellation conditions) accurate and up to date at all times.

4.4 The rates communicated to Acomodeo must be inclusive (total prices), containing all charges, taxes, and one-off costs (e.g., deposits, final cleaning). If certain fees (e.g., city tax) vary, this must be clearly mentioned in the rate description. Optional extra services may be listed separately.

4.5 For each offer, the Provider shall submit gross/net overnight costs for up to three target groups:

(a) Standard rates (daily, weekly, monthly) – visible to all users

(b) Business rates (daily, weekly, monthly) – for registered users only

4.6 The Provider is obligated to make the booked accommodation available to the client. If unavailable (except force majeure), a comparable alternative must be arranged by the Provider at no extra cost to the client.

4.7 Any rate changes due to extensions, reductions, or cancellations must be reported in text form to support@acomodeo.com within 72 hours. If changes are reported after the 14-day payment deadline, a €25.00 handling fee applies.

4.8 The Provider must issue a proper invoice to the client reflecting the agreed total booking price and applicable taxes.

4.9 The Provider shall indemnify Acomodeo upon first request from all liabilities arising from violations of Clauses 4.1–4.8. This includes legal fees.

5. Booking

5.1 Availability and pricing information submitted to Acomodeo is binding. All listings on the platform represent a binding offer from the Provider, with rates applicable at the time of booking.

5.2 A booking is established when a client accepts a Provider's offer by clicking the booking button on the Acomodeo platform or confirming via the Acomodeo Call Centre. For email inquiries, a binding offer is made by the Provider and may be accepted by the client in writing.

5.3 Acomodeo sends a booking confirmation to the client’s email address, which includes the Provider’s contact data and Terms and Conditions.

5.4 Acomodeo communicates, at a minimum: title, first and last name(s), and payment information. Acomodeo does not verify this information. Providers are responsible for checking guest information upon arrival.

5.5 The Provider invoices all services directly to the client.

5.6 After check-out, clients are invited to review their stay. These reviews may be displayed on Acomodeo’s platform, newsletters, social media, apps, or other sales channels operated or controlled by Acomodeo.

6. Revocation and Cancellation

6.1 If the contract is solely for accommodation, there is no statutory right of revocation under § 312g para. 1, no. 9 BGB. Providers may offer a contractual right of revocation on a case-by-case basis.

6.2 The Provider’s cancellation conditions apply to standard and group rates, as permitted by law.

6.3 The Provider may modify their own or Acomodeo’s cancellation terms in favor of the client, but not to the client’s detriment.

6.4 Acomodeo encourages clients to cancel bookings via the platform or Call Centre. If cancellations are received directly by the Provider, Acomodeo must be informed within 72 hours. Acomodeo will then confirm the cancellation with the client. Commission rules in case of cancellations are set out in Clause 7.2.

7. Commission

7.1 For bookings via Acomodeo, the Provider pays a 10% commission on the gross room rate (including taxes and any additional fees for services, if charged). No commission is due on services billed separately during the stay.

7.2 If cancellation fees apply (per Clause 6.2), a 10% commission on the cancellation fee is due. No commission is charged for free cancellations.

7.3 If the client changes the stay duration, the Provider must inform Acomodeo without delay. Acomodeo will request client confirmation and adjust the commission accordingly.

7.4 Acomodeo sends a monthly commission invoice by email, based on either:

the check-in date to month-end, or

the check-in to check-out period (if requested).
The invoice is payable immediately. Default occurs after 14 days (or 20/30 days, if agreed). Payments may be made via direct debit, bank transfer, or credit card.

7.5 The Provider pays in the currency specified on the invoice. Acomodeo may invoice in a major currency or the Provider’s local currency.

7.6 In case of late payment, a three-step dunning process applies:

1st reminder (payment reminder)

2nd reminder (includes €40 flat fee)

3rd stage: legal collection process or debt assignment

8. Amendments to the General Terms and Conditions

Acomodeo reserves the right to amend these General Terms and Conditions, especially in response to legal changes, court rulings, or market developments. Amendments will be communicated to the Provider in text form no later than two months before becoming effective, with changes clearly highlighted. If the Provider does not object within one month, the amendments shall be deemed accepted. Acomodeo will inform the Provider of this consequence at the start of the objection period.